Shipping policy
SHIPPING POLICY
Thank you for shopping with The Fashion Grids. We are committed to providing a smooth and reliable delivery experience for our customers in Pakistan and worldwide.
ORDER PROCESSING
Orders are processed after successful order confirmation and payment, where applicable.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances. Once your order has been dispatched, you will receive shipping or tracking information where available.
SHIPPING WITHIN PAKISTAN
We deliver to available locations throughout Pakistan using our selected courier and delivery partners.
Shipping charges, where applicable, will be calculated or displayed during checkout.
Delivery times provided at checkout or communicated to customers are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances outside our control.
INTERNATIONAL & WORLDWIDE SHIPPING
The Fashion Grids offers international delivery to supported destinations.
International shipping availability, rates, and estimated delivery times may vary depending on the destination and shipping service selected.
International customers are responsible for providing complete and accurate shipping information.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charges paid to The Fashion Grids.
We recommend checking your country's applicable import requirements before placing an international order.
DELIVERY DELAYS
While we make every effort to ensure timely delivery, estimated delivery dates are not guaranteed.
Delays may occur due to courier operations, customs clearance, weather conditions, public holidays, incorrect or incomplete addresses, or other circumstances beyond our reasonable control.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at info@thefashiongrids.com.
Once an order has been dispatched, we may not be able to change the delivery address.
TRACKING YOUR ORDER
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your tracking information.
LOST OR DAMAGED PACKAGES
If your package arrives damaged or you believe it has been lost during transit, please contact us promptly at info@thefashiongrids.com with your order number and relevant details.
For damaged packages, we may request photographs of the packaging and product so that we can review the issue with the courier.
RETURNS & EXCHANGES
Returns and exchanges are handled separately according to our Returns & Exchanges Policy.
Please review our Returns & Exchanges Policy before requesting a return or exchange.
CONTACT US
For questions regarding shipping or your order, please contact:
The Fashion Grids
Managing Director: Gul E Afreen
Email: info@thefashiongrids.com
Website: www.thefashiongrids.com
Phone: +92 329 1431946
Karachi, Pakistan